VIRA
Comprehensive Application Management
Our SAP Application Management Services ensure your SAP applications operate optimally, adapt to changing business needs, and continue to deliver maximum value throughout their lifecycle.
User Support
Comprehensive help desk services, incident management, and user training for smooth SAP operations.
Enhancement Management
Continuous improvement through minor enhancements, configuration changes, and small developments.
Performance Monitoring
Proactive monitoring of application performance, transaction analysis, and optimization recommendations.
Structured AMS Approach
We follow a proven methodology for SAP application management that ensures service excellence, continuous improvement, and business alignment.
Service Desk Management
Incident Management
Change Management
Service Level Management
Comprehensive Service Desk
Single point of contact for all SAP application support needs with structured processes.
24/7 multi-channel support (phone, email, portal, chat)
First call resolution and ticket tracking with defined SLAs
Knowledge base management and self-service portal
User communication and satisfaction monitoring
AMS Performance Metrics
90%+
First call resolution rate for SAP application incidents and queries.
99%
SLA compliance for incident response and resolution times.
40%
Reduction in recurring incidents through proactive problem management.
Optimize Your SAP Applications
Partner with our SAP AMS experts to ensure your applications support business processes effectively and efficiently.
SAP AMS Service Scope
Comprehensive application management services covering the complete SAP application lifecycle and business processes.
Incident Management
24/7 incident logging, tracking, resolution, and user communication.
Problem Management
Root cause analysis, permanent fixes, and prevention of recurring issues.
Change Management
Small enhancements, configuration changes, and transport management.
Release Management
Patch management, support pack updates, and release coordination.
Business Process Support
End-user training, process documentation, and business continuity support.
SAP AMS Key Benefits
Our application management services deliver continuous value through expert support, process excellence, and business alignment.
Improved User Experience
Faster issue resolution, better support, and enhanced user satisfaction.
Process Efficiency
Streamlined support processes and reduced resolution times.
Business Continuity
Minimized business disruption through rapid issue resolution.
Cost Optimization
Predictable costs and reduced need for expensive emergency support.
Continuous Improvement
Regular enhancements and optimization of SAP applications.
Risk Mitigation
Reduced business risk through stable, well-supported applications.
Frequently Asked Questions
We support all core SAP modules including FI, CO, MM, SD, PP, QM, PM, PS, HCM, as well as specialized solutions like SCM, CRM, SRM, and industry-specific solutions.
Critical incidents follow expedited processes with immediate escalation, dedicated resources, and continuous communication until resolution.
Yes, we provide full support for custom code, interfaces, enhancements, and integrations as part of our comprehensive AMS offering.